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Terms & Conditions

Terms & Conditions 2017-07-10T02:21:00+00:00

Payment Policy

A deposit of 50% is required at the time of booking.  The balance is due on arrival before commencement of the tour program.  If the reservation is made within 45 days of departure the whole amount must be paid at the time of confirmation. Deposits are payable through swift wire transfers from your bank to ours or credit card via mail order. Details for transfer are provided when you are ready to confirm your booking.

Cancellation Policy
All cancellations must be received in writing.
Reservations that are cancelled, reduced in length of stay or reduced in number of occupancy are subject to cancellation and no-show fees. Following is the scale for cancellation charges:

  •     35% if cancelled between 45 and 35days prior to arrival
  •     50% if cancelled between 34 and 15 days prior to arrival.
  •     100% if cancelled 14 days and 24hours prior to arrival

Itinerary Changes
Although every effort is made to adhere to schedules, it should be noted that the hoteliers in Kenya and Tanzania may be obliged to occasionally change routes on safaris as dictated by changing conditions.

Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc. Adventure Travel Kenya will communicate with you for such itinerary or accommodation changes

Alterations to tours
The right is reserved to change any route or arrangements should conditions necessitate to offer substitutes of equal value or to cancel the operation of any scheduled tour. The right is also reserved to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded.

Rates
Rates include all expenses in connection with ground transport for the itinerary set out; all entry fees, hotel accommodation, full board where stated, table d’hotel meals, lunches and dhow trips as applicable. Not included are personal expenses such as beverages, laundry and tips.

Special Groups
Please contact us for Travel /Safari Agents Commissions Special Group/Student rates available on request and subject to our appraisal. Our decision regarding commissions is final and non-negotiable.

(A) Lodge Safaris
• Guaranteed window seat and access to photographic roof hatch in specially-equipped, custom built safari bus driven by accomplished driver-guides
• All game drives
• Full board accommodation in lodges/hotels except for Nairobi hotels that charge for bed and breakfast only.
• All game park entrance fees
• Services of experienced driver guides

(B) Camping Safaris

  • Transport in a luxury 9 sitter mini-bus
  • Guaranteed window seat
  • Services of an experienced driver/Guide
  • All camping equipment except sleeping bags
  • All camping and game park entrance fees
  • 3 meals a day prepared by our expert safari cook.

(C) Walking Safari

  • Transport in a luxury 9-sitter mini-bus
  • Services of an experienced naturalist /Guides.
  • Services of an English-speaking driver guide
  • Services of an experienced safari cook
  • All camping equipment
  • All tribal guides

(D) Mountain Climbing

  • Return Transport from Nairobi except for Kilimanjaro
  • Guides/porters/Cooks
  • All accommodation and food on the mountain
  • All entrance fees
  • Hotel accommodation where necessary on half board

Not Included
Tips, laundry, drinks, personal insurance, and items of personal nature

What you need on safari

Mountain trekking

  • Rucksack,
  • Polythene bag,
  • Sleeping bag,
  • Extra warm clothes,
  • Hiking boots
  • A good sense of adventure

Tribal Walking Safaris/Camping safaris

  • Sleeping bags,
  • Personal spending money,
  • Films for whole duration safari
  • Flashlight and batteries.

Incentive Travel
Many people dream of visiting East Africa.
If you are looking for the perfect incentive travel option for your employees, affiliates or partners, why not let their dreams come true and offer them an African safari? Putting together the perfect safari package to suit any individual needs and interests couldn’t be any easier. With our world of safari options, you’ll be spoilt for choice.

Safari Styles
We offer the traveler an unparalleled range of options. The incredible diversity of landscapes, cultures, wildlife and activities mean endless opportunities.
With so many choices at hand, some people find the prospect of planning a trip quite daunting. It doesn’t have to be that way. With us it is very easy to plan and prepare for a safari that is as individual as you are, and that satisfies your own personal needs and interests.

Visa and Passport
A valid passport is required for all foreigners entering Kenya, Tanzania and Uganda. Visa requirements vary according too country of origin. Most nationality however, require visa to enter Kenya, Tanzania and Uganda. We advise that you check with the nearest Consulate of Kenya, Tanzania or Uganda, if traveling to the respective country. Visa can be processed at the airports upon arrival but this can be very slow. We therefore advise clients to purchase them from their countries of origin before traveling.

Vaccinations
A yellow fever  vaccination certificate is required in Kenya if visitors are arriving from a country where these diseases are present. Yellow fever certificate is required in Tanzania regardless of country of origin. We advise that all clients seek advice from their doctors when planning to travel. Malaria prophylaxis is recommended

Currency
Kenyan currency is based on the decimal system. The unit of currency is the Shilling divided into 100 cents. Visitors are advised to check currency exchange rates regularly. Banks give slightly better rates of exchange than hotels. It is a serious offense to deface or knowingly damage Kenyan currency. Visitors are strongly advised to avoid street dealers and to transact all currency dealings through official dealers.

Banking
Nairobi, Mombasa and most other principal centers in Kenya have banks with Bureau de Change. Banking hours are from 9 a.m. to 2 p.m. Monday to Friday, though some open between 9 a.m. and 11 a.m. on the first and last Saturday of each month. Banks at Jomo Kenyatta and Moi International Airports operate a 24-hour service.

Tipping
A Service Charge is usually included in all tariffs, however the tipping of exceptional service is always appreciated. Customary tips for bar service and room porters are 10% whereas restaurant tariffs that exclude service charge will anticipate a 5% to 10% tip.

Security
In keeping with many tourist centers worldwide, visitors are advised not to leave any valuables in their hotel room when they go out, but to make use of the safe deposit boxes which are available at most hotels and lodges. As in all major cities, it is advisable to avoid back streets at night (especially alone); in fact is it much safer to avoid night walking altogether and use taxis or self-drive hire cars instead. Kenya has an excellent police force and most hotels have experienced security personnel and caring doormen.

Hotel Check-Out-Time
The standard checkout time in Kenya is 10 a.m. regardless of the actual departure time from your hotel. Day room facilities maybe available for clients leaving in the evening or they may allow you keep your room until departure depending on the occupancy of the Hotel. A charge will be payable locally for this service.

Accommodation
Whenever possible we book rooms with private bathrooms on the basis of two persons sharing a double room. Single rooms are available at supplementary cost but neither single room nor rooms with private bath can be guaranteed especially within the national parks and game reserves. Hotels, where mentioned, are named as an indication of category and rooms may be reserved at similar hotels.